Customereye

Simplepathfinancial

Lending & Consumer Finance • United Statessimplepathfinancial.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
−0.5 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#98of 275
Top 36% · Upper Half
#1 (best)#275 (worst)
#96Peer
#97Peer
#98This company
#99Peer
#100Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2024 — 41 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 17% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
36.5%
Onboarding
22.4%
Product Quality
16.7%
Pricing
7.6%
Loyalty
6.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 1.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.5%
4
3.0%
3
1.5%
2
0.3%
1
1.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.7% of reviews in the last three months were positive, compared with 97.5% in the three months before that.

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