Customereye

SilverSingles

Entertainment & Events • United Statessilversingles.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
−30.1 vs. last month2.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#263of 322
Top 82% · Bottom Tier
#1 (best)#322 (worst)
#261Peer
#262Peer
#263This company
#264Peer
#265Peer

Overall Customer Sentiment

Below Average

33% of reviews positive, 65% negative

33%
positive
  • Positive33%
  • Neutral2%
  • Negative65%

Sentiment Balance

Covering September 2024 — 18 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 83% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Communication
19.0%
Customer Support
17.3%
Pricing
16.6%
Loyalty
10.9%
Problem Resolution
8.2%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 19.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100
100/100
signal score
  • Built from a negative-review share of 68.3% across this company's analyzed reviews.
  • 23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating
5
18.7%
4
9.2%
3
10.3%
2
8.0%
1
53.8%

Based on 600 analyzed reviews. Sentiment is slipping: 26.2% of reviews in the last three months were positive, compared with 39.3% in the three months before that.

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