Customereye

SilkFred

Apparel & Fashionsilkfred.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 361 days (about 8.4 per month). Busiest month: 45% of reviews. Languages: en 100%.

Overall Score

50/100
Short observation window (361 days)
−31.5 vs. last month2.83 ★ average rating · 100 reviews
50/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Apparel & Fashion average: score 63.1, rating 4.25 stars, reply rate 39.0%, over 1,888 ranked companies · benchmark 10 Oct 2026

Score

50.2

Industry average 63.1

12.9 below average

Rating

2.83

Industry average 4.25

1.42 below average

Reply rate

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Industry average 39.0%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1575of 1888 ranked in Apparel & Fashion
Top 83% · Bottom Tierdown 119 from last month
#1 (best)#1888 (worst)
#1573Peer
#1574Peer
#1575This company
#1576Peer
#1577Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

52% of reviews positive, 48% negative

52%
positive
  • Positive52%
  • Neutral0%
  • Negative48%

Sentiment Balance

Covering November 2025 — 19 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 74% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Delivery Shipping
Hidden
Customer Support
Hidden
Communication
Hidden
Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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