Customereye

SheetMusicNow

Hobbies & Arts • United Statessheetmusicnow.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
+40.8 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#430of 467
Top 92% · Bottom Tier
#1 (best)#467 (worst)
#428Peer
#429Peer
#430This company
#431Peer
#432Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 31% negative

66%
positive
  • Positive66%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
25.7%
Response Speed
15.3%
Product Quality
14.3%
Customer Support
9.8%
Delivery Shipping
8.8%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 40.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.7%
4
7.8%
3
3.0%
2
1.8%
1
7.7%

Based on 600 analyzed reviews. Sentiment is slipping: 81.8% of reviews in the last three months were positive, compared with 91.3% in the three months before that.

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