Shapermint

Apparel & Fashion • USshapermint.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−70.0 vs. last month3.93 ★ average rating · 704 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#71of 330

Top 22% · Top Tier

#1 (best)#330 (worst)

#69Peer

#70Peer

#71This company

#72Peer

#73Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 689 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.7%

Delivery Shipping

18.2%

Customer Support

16.8%

Loyalty

12.4%

Pricing

8.8%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 8.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 28.4% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.2%

4★

8.5%

3★

3.8%

2★

3.4%

1★

20.0%

Based on 704 analyzed reviews. Sentiment is improving: 67.7% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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