Shapellx

Apparel & Fashion • USshapellx.com

Review data last updated July 2, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

62/100

+9.4 vs. last month3.56 ★ average rating · 1,048 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#76of 330

Top 23% · Top Tier

#1 (best)#330 (worst)

#74Peer

#75Peer

#76This company

#77Peer

#78Peer

Overall Customer Sentiment

Category Leader

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering July 2026 — 385 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,034 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.1%

Product Quality

20.0%

Loyalty

16.3%

Customer Support

13.0%

Response Speed

8.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

53.5%

4★

6.7%

3★

7.8%

2★

6.3%

1★

25.7%

Based on 1,048 analyzed reviews. Sentiment is holding steady: 67.2% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights