Customereye

Senville

Home & Living • United Statessenville.ca

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
−5.3 vs. last month4.38 ★ average rating · 673 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#179of 675
Top 27% · Upper Half
#1 (best)#675 (worst)
#177Peer
#178Peer
#179This company
#180Peer
#181Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 618 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.5%
Delivery Shipping
17.5%
Product Quality
16.5%
Response Speed
13.2%
Problem Resolution
8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 30.6% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
74.3%
4
9.2%
3
5.3%
2
3.0%
1
8.2%

Based on 673 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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