Customereye

Send A Cake

Gifts & Party Supplies • United Statessendacake.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

52/100
4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#102of 149
Top 68% · Mid Pack
#1 (best)#149 (worst)
#100Peer
#101Peer
#102This company
#103Peer
#104Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering September 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
32.9%
Product Quality
24.9%
Loyalty
11.3%
Pricing
10.7%
Onboarding
5.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
73.2%
4
9.0%
3
8.0%
2
4.3%
1
5.5%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis