Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
51% of reviews positive, 49% negative
Covering August 2026 — 216 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 70% negative and 0% neutral.
Showing 1,446 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Customer Support, making up 15.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,446 analyzed reviews.
