Based on public reviews and response behavior.
Among fully-analyzed Apparel & Fashion companies
60% of reviews positive, 37% negative
Covering March 2021 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.
Showing 440 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2021.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Delivery Shipping, making up 20.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 455 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 79.7% in the three months before that.
