Customereye

PTS Compliance

Construction & Industrial • United Kingdomptscompliance.co.uk

Review data last updated .

Based on public reviews and response behavior.

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838 days of reviews, with a sparse monthly review flow. Busiest month: 17% of reviews. Languages: en 100%.

Overall Score

84/100
−25.0 vs. last month4.97 ★ average rating
84/100 from public reviews over 14 months, moderate confidence.

Construction & Industrial average: score 67.9, rating 4.50 stars, reply rate 46.7%, over 1,720 ranked companies · benchmark 5 Nov 2026

Score

84.3

Industry average 67.9

16.4 above average

Rating

4.97

Industry average 4.50

0.47 above average

Reply rate

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Industry average 46.7%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#231of 1720 ranked in Construction & Industrial
Top 13% · Top Tierdown 417 from last month
#1 (best)#1720 (worst)
#229Peer
#230Peer
#231This company
#232Peer
#233Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering March 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Response Speed
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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