Customereye

Protein Factory

Supplements & Nutrition • United Statesproteinfactory.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+41.7 vs. last month4.36 ★ average rating · 404 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#252of 301
Top 84% · Bottom Tier
#1 (best)#301 (worst)
#250Peer
#251Peer
#252This company
#253Peer
#254Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 399 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.6%
Loyalty
16.9%
Delivery Shipping
16.7%
Pricing
9.9%
Customer Support
9.5%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 5.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 34.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.5%
4
5.4%
3
5.2%
2
3.0%
1
9.9%

Based on 404 analyzed reviews. Sentiment is improving: 62.5% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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