Customereye

KITBOX

Supplements & Nutrition • United Kingdomkitbox.co

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#78of 301
Top 26% · Upper Half
#1 (best)#301 (worst)
#76Peer
#77Peer
#78This company
#79Peer
#80Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.0%
Product Quality
17.9%
Response Speed
16.6%
Customer Support
14.1%
Loyalty
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
80.8%
4
5.8%
3
2.8%
2
2.5%
1
8.0%

Based on 600 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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