Customereye

Premier Range

Hobbies & Arts • United Kingdompremierrange.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
−3.7 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#236of 467
Top 51% · Mid Pack
#1 (best)#467 (worst)
#234Peer
#235Peer
#236This company
#237Peer
#238Peer

Overall Customer Sentiment

Mid Pack

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering December 2024 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.1%
Delivery Shipping
19.0%
Loyalty
18.1%
Customer Support
13.5%
Onboarding
8.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • •Built from a negative-review share of 18.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
88.8%
4★
4.7%
3★
1.2%
2★
1.2%
1★
4.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.3% of reviews in the last three months were positive, compared with 92.2% in the three months before that.

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