Customereye

Personal Capital

Lending & Consumer Financepersonalcapital.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,925 days (about 1.6 per month). Busiest month: 10% of reviews. Languages: en 96%, unknown 4%.

Overall Score

68/100
+50.0 vs. last month3.62 ★ average rating · 100 reviews
68/100 from 100 reviews over 16 months, moderate confidence.

Lending & Consumer Finance average: score 69.0, rating 4.52 stars, reply rate 47.8%, over 1,917 ranked companies · benchmark 3 Nov 2026

Score

67.7

Industry average 69.0

1.3 below average

Rating

3.62

Industry average 4.52

0.90 below average

Reply rate

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Industry average 47.8%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1098of 1917 ranked in Lending & Consumer Finance
Top 57% · Mid Packup 104 from last month
#1 (best)#1917 (worst)
#1096Peer
#1097Peer
#1098This company
#1099Peer
#1100Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral0%
  • Negative27%

Sentiment Balance

Covering August 2022 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Pricing
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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