Customereye

Upstart

Lending & Consumer Finance • United Stateswww.upstart.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
−34.2 vs. last month4.59 ★ average rating · 1,198 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#92of 275
Top 33% · Upper Half
#1 (best)#275 (worst)
#90Peer
#91Peer
#92This company
#93Peer
#94Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering August 2026 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 44% negative and 12% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,192 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
33.1%
Response Speed
25.5%
Customer Support
11.8%
Loyalty
9.8%
Product Quality
8.2%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • •Built from a negative-review share of 20.5% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
88.2%
4★
1.3%
3★
0.8%
2★
0.8%
1★
8.9%

Based on 1,198 analyzed reviews. Sentiment is improving: 96.4% of reviews in the last three months were positive, compared with 47.8% in the three months before that.

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