Customereye

Upstart

Lending & Consumer Finance • United Stateswww.upstart.com

Review data last updated .

Based on public reviews and response behavior.

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1,204 reviews over 962 days (about 38 per month). Busiest month: 74% of reviews — one month dominates this sample. Languages: en 87%, unknown 12%, es 1%.

Overall Score

68/100
−37.5 vs. last month4.59 ★ average rating · 1,204 reviews
68/100 from 1,204 reviews over 22 months, high confidence. one month holds 74% of the reviews.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

67.7

Industry average 65.5

2.3 above average

Rating

4.59

Industry average 4.43

0.16 above average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#524of 1142 ranked in Lending & Consumer Finance
Top 46% · Upper Half
#1 (best)#1142 (worst)
#522Peer
#523Peer
#524This company
#525Peer
#526Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering August 2026 — 22 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 45% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Response Speed
Hidden
Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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