Based on public reviews and response behavior.
200 reviews over 179 days (about 34 per month). Busiest month: 22% of reviews. Languages: en 100%.
Healthcare & Medical average: score 64.2, rating 4.34 stars, reply rate 44.3%, over 3,062 ranked companies · benchmark 9 Oct 2026
Score
73.9
Industry average 64.2
9.7 above average
Rating
4.81
Industry average 4.34
0.47 above average
Reply rate
—
Industry average 44.3%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 15% negative
Covering September 2026 — 18 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 6% negative and 11% neutral.
Based on 7 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,062 ranked companies in Healthcare & Medical (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 128 mentions with a sentiment score of 88.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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