Customereye

PDSA

Healthcare & Medicalpdsa.org.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 64 days (about 95 per month). Busiest month: 38% of reviews. Languages: en 100%.

Overall Score

67/100
Short observation window (64 days)
+2.5 vs. last month4.33 ★ average rating · 200 reviews
67/100 from 200 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Healthcare & Medical average: score 57.6, rating 4.12 stars, reply rate 40.7%, over 1,396 ranked companies · benchmark 16 Sept 2026

Score67.1vs 57.69.5Rating4.33vs 4.120.21Reply ratevs 40.7%

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#351of 1396 ranked in Healthcare & Medical
Top 25% · Upper Half
#1 (best)#1396 (worst)
#349Peer
#350Peer
#351This company
#352Peer
#353Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

78% of reviews positive, 23% negative

78%
positive
  • Positive78%
  • Neutral0%
  • Negative23%

Sentiment Balance

Covering September 2026 — 75 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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