Based on public reviews and response behavior.
600 reviews over 154 days (about 119 per month). Busiest month: 24% of reviews.
Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026
Score
55.3
Industry average 63.3
8.0 below average
Rating
4.84
Industry average 4.27
0.57 above average
Reply rate
—
Industry average 49.1%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 11% negative
Covering October 2024 — 122 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 10% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,137 ranked companies in Finance & Insurance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 94% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 405 mentions with a sentiment score of 85.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
Unlock the full report — $4.99