Based on public reviews and response behavior.
Among fully-analyzed Lending & Consumer Finance companies
47% of reviews positive, 52% negative
Covering October 2025 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Showing 995 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 20.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 997 analyzed reviews. Sentiment is improving: 14.3% of reviews in the last three months were positive, compared with 6.7% in the three months before that.
