Customereye

Peloton (United Kingdom)

Sports & Fitness • United Kingdomonepeloton.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
−7.0 vs. last month3.85 ★ average rating · 1,350 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#151of 174
Top 87% · Bottom Tier
#1 (best)#174 (worst)
#149Peer
#150Peer
#151This company
#152Peer
#153Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering August 2026 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 58% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,339 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.2%
Customer Support
12.8%
Loyalty
11.8%
Delivery Shipping
10.7%
Pricing
10.0%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 10.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100
66/100
signal score
  • Built from a negative-review share of 30.8% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
57.4%
4
10.9%
3
8.9%
2
4.7%
1
18.1%

Based on 1,350 analyzed reviews. Sentiment is slipping: 54.2% of reviews in the last three months were positive, compared with 63.1% in the three months before that.

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