Paddy Power

Sports & Fitness • United Stateswww.paddypower.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−3.8 vs. last month3.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#156of 174

Top 90% · Bottom Tier

#1 (best)#174 (worst)

#154Peer

#155Peer

#156This company

#157Peer

#158Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral1%
Negative33%

Sentiment Balance

Covering September 2024 — 96 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.2%

Problem Resolution

14.5%

Response Speed

13.1%

Loyalty

13.0%

Product Quality

11.7%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

56.2%

4★

3.2%

3★

0.7%

2★

1.2%

1★

38.8%

Based on 600 analyzed reviews. Sentiment is slipping: 56.9% of reviews in the last three months were positive, compared with 63.1% in the three months before that.

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