Based on public reviews and response behavior.
600 reviews over 167 days (about 109 per month). Busiest month: 21% of reviews.
Sports & Fitness average: score 63.4, rating 4.32 stars, reply rate 31.1%, over 1,492 ranked companies · benchmark 18 Oct 2026
Score
44.3
Industry average 63.4
19.1 below average
Rating
3.37
Industry average 4.32
0.95 below average
Reply rate
—
Industry average 31.1%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering September 2024 — 96 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,492 ranked companies in Sports & Fitness (benchmark 18 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.173 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 44.3 sits in the bottom quarter of about 1,500 ranked Sports & Fitness companies (25th percentile: 55, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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