Road Runner Sports

Sports & Fitness • San Diego, CAwww.roadrunnersports.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

+50.9 vs. last month2.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#167of 174

Top 96% · Bottom Tier

#1 (best)#174 (worst)

#165Peer

#166Peer

#167This company

#168Peer

#169Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 44% negative

55%

positive

Positive55%
Neutral2%
Negative44%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 25% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

16.4%

Delivery Shipping

16.2%

Customer Support

14.5%

Pricing

13.2%

Product Quality

10.4%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 16.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 36.3% across this company's analyzed reviews.
•23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

33.7%

4★

2.5%

3★

5.0%

2★

9.0%

1★

49.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 44.4% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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