OneMain Financial

Lending & Consumer Finance • United Statesonemainfinancial.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−19.6 vs. last month3.83 ★ average rating · 843 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#239of 275

Top 87% · Bottom Tier

#1 (best)#275 (worst)

#237Peer

#238Peer

#239This company

#240Peer

#241Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral1%
Negative32%

Sentiment Balance

Covering August 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 841 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.1%

Onboarding

17.0%

Product Quality

15.9%

Loyalty

12.9%

Response Speed

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 6.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 32.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

64.5%

4★

4.7%

3★

3.6%

2★

3.6%

1★

23.6%

Based on 843 analyzed reviews. Sentiment is improving: 85.8% of reviews in the last three months were positive, compared with 36.1% in the three months before that.

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