Customereye

OK Vape

Vaping & Smoking Alternatives • United Kingdomok-ecig.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.64 ★ average rating · 577 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#106of 173
Top 61% · Mid Pack
#1 (best)#173 (worst)
#104Peer
#105Peer
#106This company
#107Peer
#108Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 532 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.5%
Product Quality
15.9%
Loyalty
15.0%
Customer Support
15.0%
Response Speed
13.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 32.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
81.5%
4
9.7%
3
3.5%
2
2.1%
1
3.3%

Based on 577 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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