Based on public reviews and response behavior.
600 reviews over 239 days (about 76 per month). Busiest month: 16% of reviews.
Vaping & Smoking Alternatives average: score 59.5, rating 4.39 stars, reply rate 31.0%, over 524 ranked companies · benchmark 6 Oct 2026
Score
64.1
Industry average 59.5
4.6 above average
Rating
4.84
Industry average 4.39
0.45 above average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering December 2024 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 524 ranked companies in Vaping & Smoking Alternatives (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.179). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 8% of reviews against an industry average of 31%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
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