Customereye

o2 Deutschland

Mobile & Telecomo2.de

Review data last updated .

Based on public reviews and response behavior.

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112 reviews over 1,081 days (about 3.1 per month). Busiest month: 15% of reviews. Languages: de 82%, en 18%.

Overall Score

25/100
+14.3 vs. last month1.20 ★ average rating · 112 reviews
25/100 from 112 reviews over 11 months, moderate confidence.

Mobile & Telecom average: score 50.4, rating 3.64 stars, reply rate 36.8%, over 211 ranked companies · benchmark 16 Sept 2026

Score24.9vs 50.425.5Rating1.20vs 3.642.44Reply ratevs 36.8%

Competitive Performance Rank

Among ranked Mobile & Telecom companies

#193of 211 ranked in Mobile & Telecom
Top 91% · Bottom Tier
#1 (best)#211 (worst)
#191Peer
#192Peer
#193This company
#194Peer
#195Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

2% of reviews positive, 98% negative

2%
positive
  • Positive2%
  • Neutral0%
  • Negative98%

Sentiment Balance

Covering June 2026 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Reviews are mostly in German

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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