Customereye

National Business Capital

Lending & Consumer Finance • United Statesnationalbusinesscapital.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
4.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#140of 275
Top 51% · Mid Pack
#1 (best)#275 (worst)
#138Peer
#139Peer
#140This company
#141Peer
#142Peer

Overall Customer Sentiment

Mid Pack

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering August 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.3%
Onboarding
17.1%
Product Quality
16.8%
Loyalty
15.4%
Response Speed
10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • Built from a negative-review share of 12.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
99.2%
4
0.7%
3
0.0%
2
0.0%
1
0.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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