Customereye

eCommission

Lending & Consumer Finance • United Statesecommission.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

67/100
−6.9 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#61of 275
Top 22% · Top Tier
#1 (best)#275 (worst)
#59Peer
#60Peer
#61This company
#62Peer
#63Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 0% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
24.2%
Response Speed
23.2%
Customer Support
17.5%
Product Quality
9.7%
Loyalty
7.8%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • •Built from a negative-review share of 28.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
91.5%
4★
4.8%
3★
1.5%
2★
0.0%
1★
2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.8% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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