Customereye

Nadine West

Entertainment & Events • United Statesnadinewest.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

43/100
−33.3 vs. last month3.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#255of 322
Top 79% · Bottom Tier
#1 (best)#322 (worst)
#253Peer
#254Peer
#255This company
#256Peer
#257Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%
positive
  • Positive64%
  • Neutral2%
  • Negative34%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
16.7%
Pricing
14.8%
Customer Support
14.6%
Product Quality
11.4%
Delivery Shipping
10.7%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 16.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100
76/100
signal score
  • •Built from a negative-review share of 41.0% across this company's analyzed reviews.
  • •29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5★
50.8%
4★
7.3%
3★
4.8%
2★
3.2%
1★
33.8%

Based on 600 analyzed reviews. Sentiment is slipping: 60.6% of reviews in the last three months were positive, compared with 88.2% in the three months before that.

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