Based on public reviews and response behavior.
600 reviews over 257 days (about 71 per month). Busiest month: 23% of reviews.
Hobbies & Arts average: score 64.2, rating 4.44 stars, reply rate 31.4%, over 2,646 ranked companies · benchmark 14 Oct 2026
Score
58.2
Industry average 64.2
6.0 below average
Rating
4.75
Industry average 4.44
0.31 above average
Reply rate
—
Industry average 31.4%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
92% of reviews positive, 8% negative
Covering October 2024 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,646 ranked companies in Hobbies & Arts (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.154). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 325 mentions with a sentiment score of 90.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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