Based on public reviews and response behavior.
1,809 days of reviews, with a sparse monthly review flow. Busiest month: 15% of reviews. Languages: en 100%.
Finance & Insurance average: score 63.8, rating 4.21 stars, reply rate 46.8%, over 2,825 ranked companies · benchmark 3 Nov 2026
Score
84.6
Industry average 63.8
20.8 above average
Rating
4.40
Industry average 4.21
0.19 above average
Reply rate
—
Industry average 46.8%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 19% negative
Covering September 2022, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,825 ranked companies in Finance & Insurance (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.106 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 84.6 places the company in the top quarter of about 2,900 ranked Finance & Insurance companies (75th percentile: 74). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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