Based on public reviews and response behavior.
600 reviews over 169 days (about 108 per month). Busiest month: 34% of reviews.
Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026
Score
68.9
Industry average 60.6
8.3 above average
Rating
4.87
Industry average 4.30
0.57 above average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering August 2024 — 154 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 380 ranked companies in Cosmetics & Fragrance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 458 mentions with a sentiment score of 84.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 4.87 stars is 0.6 above the Cosmetics & Fragrance average of 4.3. Show the rating where prospects decide: product pages, checkout, e-mail footers.
