Based on public reviews and response behavior.
188 reviews over 21 days (about 273 per month). Busiest month: 79% of reviews — one month dominates this sample. Languages: en 38%, unknown 18%, es 13%.
Schools & Academic Education average: score 67.7, rating 4.52 stars, reply rate 38.4%, over 1,241 ranked companies · benchmark 6 Oct 2026
Score
62.7
Industry average 67.7
5.0 below average
Rating
4.36
Industry average 4.52
0.16 below average
Reply rate
—
Industry average 38.4%
not measured
Among ranked Schools & Academic Education companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 35% negative
Covering September 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 188 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,241 ranked companies in Schools & Academic Education (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.812 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 38%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
