Based on public reviews and response behavior.
757 days of reviews, with a sparse monthly review flow. Busiest month: 15% of reviews. Languages: en 98%, unknown 2%.
General Retail & Marketplaces average: score 64.2, rating 4.25 stars, reply rate 36.2%, over 2,515 ranked companies · benchmark 5 Nov 2026
Score
55.6
Industry average 64.2
8.6 below average
Rating
3.68
Industry average 4.25
0.57 below average
Reply rate
—
Industry average 36.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 28% negative
Covering July 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,515 ranked companies in General Retail & Marketplaces (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.467). Review the worst months in the trend data to identify specific operational or product issues.
"Delivery Shipping" is the strongest recurring theme in the reviews: 47 mentions with a sentiment score of 70.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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