Customereye

Mous

Computers & Hardware • United Kingdommous.co

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
+6.2 vs. last month4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#65of 127
Top 51% · Mid Pack
#1 (best)#127 (worst)
#63Peer
#64Peer
#65This company
#66Peer
#67Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering November 2024 — 168 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.7%
Communication
15.1%
Product Quality
14.6%
Loyalty
12.5%
Response Speed
9.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • •Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
81.2%
4★
2.7%
3★
1.5%
2★
2.5%
1★
12.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.1% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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