Based on public reviews and response behavior.
600 reviews over 97 days (about 188 per month). Busiest month: 34% of reviews.
Computers & Hardware average: score 57.2, rating 4.28 stars, reply rate 30.4%, over 247 ranked companies · benchmark 6 Oct 2026
Score
51.9
Industry average 57.2
5.3 below average
Rating
4.38
Industry average 4.28
0.10 above average
Reply rate
—
Industry average 30.4%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering November 2024 — 168 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 247 ranked companies in Computers & Hardware (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.239). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 463 mentions with a sentiment score of 81.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
