Based on public reviews and response behavior.
100 reviews over 597 days (about 5.1 per month). Busiest month: 14% of reviews. Languages: en 78%, de 10%, fr 5%.
These figures describe an earlier period, not the last 12 months.
General Retail & Marketplaces average: score 62.6, rating 4.21 stars, reply rate 35.3%, over 2,905 ranked companies · benchmark 14 Oct 2026
Score
39.6
Industry average 62.6
23.0 below average
Rating
1.73
Industry average 4.21
2.48 below average
Reply rate
—
Industry average 35.3%
not measured
Not ranked
no reviews in the last 12 months
21% of reviews positive, 78% negative
Covering January 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,905 ranked companies in General Retail & Marketplaces (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.352 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.519). Review the worst months in the trend data to identify specific operational or product issues.
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