Based on public reviews and response behavior.
600 reviews over 755 days (about 24 per month). Busiest month: 12% of reviews.
Lending & Consumer Finance average: score 65.4, rating 4.43 stars, reply rate 49.6%, over 1,138 ranked companies · benchmark 5 Oct 2026
Score
63.0
Industry average 65.4
2.4 below average
Rating
4.38
Industry average 4.43
0.05 below average
Reply rate
—
Industry average 49.6%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering October 2024 — 71 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 23% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,138 ranked companies in Lending & Consumer Finance (benchmark 5 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.137 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.403). Review the worst months in the trend data to identify specific operational or product issues.
