Customereye

CashCall Mortgage

Lending & Consumer Finance • United Statescashcallmortgage.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#169of 275
Top 61% · Mid Pack
#1 (best)#275 (worst)
#167Peer
#168Peer
#169This company
#170Peer
#171Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.5%
Loyalty
16.3%
Onboarding
16.0%
Response Speed
13.7%
Product Quality
13.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • •Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
78.3%
4★
6.8%
3★
4.5%
2★
4.2%
1★
6.2%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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