Based on public reviews and response behavior.
86 reviews over 2,917 days (about 0.9 per month). Busiest month: 20% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
48.4
Industry average 61.3
12.9 below average
Rating
4.08
Industry average 3.93
0.15 above average
Reply rate
—
Industry average 39.5%
not measured
Not ranked
no reviews in the last 12 months
70% of reviews positive, 30% negative
Covering September 2019 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 86 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.144 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 6% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99