Based on public reviews and response behavior.
Among fully-analyzed Cosmetics & Fragrance companies
68% of reviews positive, 31% negative
Covering August 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Showing 1,153 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Customer Support, making up 7.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,156 analyzed reviews. Sentiment is improving: 80.4% of reviews in the last three months were positive, compared with 64.1% in the three months before that.
