Customereye

mFortune Casino

Gambling & Betting • United Kingdommfortune.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

41/100
1.98 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#75of 91
Top 82% · Bottom Tier
#1 (best)#91 (worst)
#73Peer
#74Peer
#75This company
#76Peer
#77Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral1%
  • Negative40%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
16.9%
Communication
15.2%
Loyalty
14.9%
Customer Support
14.6%
Response Speed
10.2%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 16.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100
59/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • 18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating
5
18.8%
4
4.3%
3
3.2%
2
3.5%
1
70.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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