Customereye

Metro Rod

Home Services • United Kingdommetrorod.co.uk

Review data last updated .

Based on public reviews and response behavior.

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136 reviews over 343 days (about 12 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

47/100
+2.9 vs. last month4.26 ★ average rating · 136 reviews
47/100 from 136 reviews over 12 months, moderate confidence.

Home Services average: score 70.2, rating 4.58 stars, reply rate 47.0%, over 1,395 ranked companies · benchmark 3 Nov 2026

Score

47.4

Industry average 70.2

22.8 below average

Rating

4.26

Industry average 4.58

0.32 below average

Reply rate

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Industry average 47.0%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#1317of 1395 ranked in Home Services
Top 94% · Bottom Tierup 109 from last month
#1 (best)#1395 (worst)
#1315Peer
#1316Peer
#1317This company
#1318Peer
#1319Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative33%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Loyalty
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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