Based on public reviews and response behavior.
100 reviews over 528 days (about 5.8 per month). Busiest month: 14% of reviews. Languages: en 100%.
Home Services average: score 70.3, rating 4.63 stars, reply rate 44.4%, over 2,057 ranked companies · benchmark 17 Oct 2026
Score
47.2
Industry average 70.3
23.1 below average
Rating
2.10
Industry average 4.63
2.53 below average
Reply rate
—
Industry average 44.4%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
44% of reviews positive, 54% negative
Covering September 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 79% negative and 7% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,057 ranked companies in Home Services (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.310 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.2 sits in the bottom quarter of about 2,100 ranked Home Services companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
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