Customereye

MasterWriter

Software & Web Servicesmasterwriter.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

49/100
+1.6 vs. last month4.35 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#233of 363
Top 64% · Mid Pack
#1 (best)#363 (worst)
#231Peer
#232Peer
#233This company
#234Peer
#235Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 25% negative

72%
positive
  • Positive72%
  • Neutral3%
  • Negative25%

Sentiment Balance

Covering July 2024 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.7%
Product Quality
18.1%
Loyalty
14.7%
Onboarding
13.5%
Pricing
7.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 24.8% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
65.6%
4★
16.5%
3★
9.8%
2★
3.7%
1★
4.5%

Based on 601 analyzed reviews. Sentiment is holding steady: 92.3% of reviews in the last three months were positive, compared with 89.6% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis