LugLess

Shipping & Delivery • United Stateslugless.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−2.3 vs. last month4.41 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#20of 143

Top 14% · Top Tier

#1 (best)#143 (worst)

#18Peer

#19Peer

#20This company

#21Peer

#22Peer

Overall Customer Sentiment

Category Leader

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral1%
Negative34%

Sentiment Balance

Covering July 2026 — 122 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 34% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.2%

Onboarding

15.4%

Customer Support

14.1%

Product Quality

13.0%

Pricing

11.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 33.6% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

78.8%

4★

5.2%

3★

3.9%

2★

2.1%

1★

10.0%

Based on 999 analyzed reviews. Sentiment is holding steady: 87.0% of reviews in the last three months were positive, compared with 89.2% in the three months before that.

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