Lili

Lending & Consumer Finance • United Stateslili.co

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

+13.1 vs. last month4.58 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#43of 275

Top 16% · Top Tier

#1 (best)#275 (worst)

#41Peer

#42Peer

#43This company

#44Peer

#45Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral2%
Negative17%

Sentiment Balance

Covering July 2026 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,098 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

23.1%

Product Quality

21.7%

Customer Support

17.8%

Loyalty

8.6%

Pricing

8.5%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 16.6% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.3%

4★

5.5%

3★

1.7%

2★

1.1%

1★

7.4%

Based on 1,100 analyzed reviews. Sentiment is holding steady: 92.2% of reviews in the last three months were positive, compared with 90.2% in the three months before that.

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