Customereye

NOW Finance

Lending & Consumer Financewww.nowfinance.com.au

Review data last updated .

Based on public reviews and response behavior.

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186 reviews over 342 days (about 17 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

91/100
+13.1 vs. last month4.72 ★ average rating · 186 reviews
91/100 from 186 reviews over 12 months, moderate confidence.

Lending & Consumer Finance average: score 64.8, rating 4.42 stars, reply rate 49.4%, over 1,065 ranked companies · benchmark 4 Oct 2026

Score

91.3

Industry average 64.8

26.5 above average

Rating

4.72

Industry average 4.42

0.30 above average

Reply rate

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Industry average 49.4%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#39of 1065 ranked in Lending & Consumer Finance
Top 4% · Top Tier
#1 (best)#1065 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral2%
  • Negative9%

Sentiment Balance

Covering September 2026 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Onboarding
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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