Customereye

KCOM

Software & Web Serviceskcom.com%2Fhome

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 102 days (about 60 per month). Busiest month: 37% of reviews. Languages: en 100%.

Overall Score

70/100
Short observation window (102 days)
−9.1 vs. last month4.54 ★ average rating · 200 reviews
70/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 56.5, rating 4.01 stars, reply rate 36.3%, over 1,089 ranked companies · benchmark 16 Sept 2026

Score69.9vs 56.513.4Rating4.54vs 4.010.53Reply ratevs 36.3%

Competitive Performance Rank

Among ranked Software & Web Services companies

#211of 1089 ranked in Software & Web Services
Top 19% · Top Tier
#1 (best)#1089 (worst)
#209Peer
#210Peer
#211This company
#212Peer
#213Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering September 2026 — 22 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 27% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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