JAYLEY

Hobbies & Arts • United Kingdomjayley.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−2.8 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#142of 467

Top 30% · Upper Half

#1 (best)#467 (worst)

#140Peer

#141Peer

#142This company

#143Peer

#144Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral1%
Negative13%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.3%

Product Quality

22.1%

Response Speed

16.9%

Loyalty

9.5%

Customer Support

8.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 24.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

83.0%

4★

5.0%

3★

2.7%

2★

1.7%

1★

7.7%

Based on 600 analyzed reviews. Sentiment is slipping: 88.2% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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